You have a period of 7 days to return the item/items purchased from the online store.
The item/items must have been purchased on the Rip Curl online store
If you are unhappy with the item/items, you have a period of 7 days from the date of receipt to exercise the right of return. For a successful return, the product must be in perfect condition and in its original packaging ,complete with all swing tags, hygiene stickers, instruction manuals and accessories.
What to do?
- Contact [email protected]
- You must provide your order number, your personal contact information and specify the item/items you wish to return.
- Please specify on email which item/items you are returning.
- Send the package to our returns address using a courier of your choice. Please note that you will have to cover the cost of shipping.
232 Mathews Meyiwa Road
What happens now?
Upon receipt of the item/items in our warehouse and after checking the condition of the product, we will proceed to refund the amount charged to your credit card for the items returned (2-3 days depending on the bank). We reserve the right to accept or reject the return of products that do not meet these requirements or which we believe are not acceptable for return.
What about delivery?
Deliveries are limited to South Africa and handled by DSV.
Delivery will take approximately 2-5 working days to arrive.
Delivery between 22 December & 1 Jan – 3-7 working days to arrive.